Shipping policy

Shipping Policy

Last updated: December 2025

This Shipping Policy applies to all orders placed on pentamarktextiles.com. Please review the information below carefully before placing your order.

Order Processing

  • Orders are processed Monday to Friday (excluding public holidays).
  • Orders are typically dispatched within 1–3 business days after payment confirmation, unless otherwise stated on the product page.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

United Kingdom Shipping

We offer multiple delivery options across the United Kingdom:

  • Standard Delivery (Free)
    2–4 business days on orders £49.99 and over
  • Express Delivery
    1–3 business days – £3.99
  • Next Working Day Delivery – £7.99
  • DPD Weekday Delivery (by 12 noon) – £9.99
  • DPD Saturday Delivery – £11.99

Delivery times are estimates and may vary during peak periods.

European Shipping

We ship to multiple European destinations using Standard International delivery. Delivery times and costs vary by zone:

Europe – Zone 1

(Belgium, France, Germany, and selected nearby countries)

  • £29.99
  • Estimated delivery: 2–11 business days

Europe – Zone 2

(Austria, Czech Republic, Denmark, and selected nearby countries)

  • £32.99
  • Estimated delivery: 2–11 business days

Europe – Zone 3

(Finland, Poland, Portugal, and selected nearby countries)

  • £49.99
  • Estimated delivery: 2–11 business days

Europe – Zone 4

(Bulgaria, Greece, Latvia, and selected nearby countries)

  • £74.99
  • Estimated delivery: 2–11 business days

Europe – Zone 5 (Switzerland)

  • £69.99
  • Estimated delivery: 3–17 business days

United States & Canada

We offer the following international shipping options:

  • Express International – £99.99
    Estimated delivery: 2–11 business days
  • Standard International – £69.99
    Estimated delivery: 3–17 business days

Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.
  • These charges are the responsibility of the customer and are not included in the shipping cost.
  • PentamarkTextiles is not responsible for delays caused by customs processing.

Delivery Delays

While we aim to deliver within the stated timeframes, delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier-related issues
  • Peak periods or public holidays

PentamarkTextiles cannot be held liable for delays once the parcel has been dispatched.

Incorrect Address & Failed Delivery

  • Please ensure all shipping details are correct at checkout.
  • We are not responsible for delays or losses due to incorrect or incomplete addresses.
  • Additional charges may apply for re-delivery or reshipment.

Contact Us

If you have any questions about shipping or delivery, please contact us via our website contact form.